Introduction
Welcome to Let's Get Viral. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes email address and telephone numbers.
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Usage Data: includes information about how you use our website and services.
- Marketing and Communications Data: includes your preferences in receiving marketing from us.
- Social Media Account Data: when you connect your social media accounts, we collect and store OAuth tokens, platform IDs, usernames, follower counts, profile images, and bio information.
- Content and Analytics Data: includes content metadata (titles, descriptions, IDs), performance metrics (views, likes, comments, shares, engagement rates), audience demographics, and retention statistics from your connected social media accounts.
- Payment Data: includes payment card details and billing information processed securely through our payment processor Stripe.
Google User Data
When you connect your Google-based accounts or sign in with Google, we access the following Google user data:
- Google Account Information: Your Google email address, name, and profile picture (used for authentication and account identification).
- Channel and Profile Data: Channel or profile identifiers, names, descriptions, follower/subscriber counts, total view counts, and public profile statistics.
- Content Metadata: Content titles, descriptions, unique identifiers, publication dates, thumbnails, and other publicly available metadata from your connected accounts.
- Analytics and Performance Data: Content performance metrics including views, watch time, engagement rates, audience retention data, traffic sources, and demographic information about your audience.
Important: We only request read-only access to your data. We never modify, delete, or upload content on your behalf. You can revoke our access at any time through your Google Account Permissions page.
Let's Get Viral's use and transfer of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and maintain our service
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
Data Retention
We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:
- Account Data: Retained for the duration of your account plus 90 days after account closure for legal and security purposes.
- Social Media Analytics Data: Retained for the duration of your subscription to provide historical analytics and insights. Deleted within 30 days of account closure or subscription cancellation.
- OAuth Tokens: Retained while your social media accounts remain connected. Immediately deleted when you disconnect an account or close your account.
- Payment Information: Processed and stored by Stripe. We retain only minimal billing records as required for tax and accounting compliance (typically 7 years).
- Technical Logs: Retained for up to 90 days for security and troubleshooting purposes.
You can request deletion of your data at any time by contacting us. We will delete your data within 30 days of your request, except where we are required to retain it for legal or regulatory compliance.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
Cookies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Share Your Data
We share your personal data with the following third-party service providers to operate and improve our service. These providers are contractually obligated to protect your data and use it only for the specified purposes:
- Payment Processors: We share your payment information and billing details with our payment service provider to process payments securely and manage subscriptions.
- AI and Machine Learning Services: We send your content performance metrics and metadata to third-party AI services to generate personalized insights, recommendations, and analytics. No personally identifiable information is included in these requests.
- Email Service Providers: We share your email address and name with our email service providers to send you transactional emails (account notifications, password resets, billing updates) and optional marketing communications if you've opted in.
- Analytics Services: We use web analytics services to understand how visitors use our website, including visit frequency, page views, and referral sources.
- Social Media Platform APIs: We connect to social media platform APIs to retrieve your account data and analytics. We do not share your data with these platforms beyond what is necessary for authentication and data retrieval.
- Real-time Communication Services: We use real-time notification services to provide live sync status updates in your dashboard. Only minimal technical data is transmitted for this purpose.
- Cloud Infrastructure Providers: We use cloud hosting and storage services to securely store and process your data.
We do NOT:
- Sell your personal data to any third parties
- Share your data with advertisers or marketing companies
- Use your Google user data for purposes other than providing and improving our service
- Transfer your data to third parties for their own marketing purposes
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.
Managing Your Google Data
You have full control over the Google user data we access:
- Revoke Access: You can revoke Let's Get Viral's access to your Google account at any time by visiting your Google Account Permissions page and removing Let's Get Viral from the list of connected apps.
- Disconnect Connected Accounts: You can disconnect any of your connected social media accounts from Let's Get Viral at any time through your account settings. This will stop all data syncing and delete your OAuth tokens.
- View Connected Apps: Review all apps connected to your Google account at myaccount.google.com/permissions.
- Request Data Deletion: Contact us to request deletion of all Google user data we have collected. We will process your request within 30 days.
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this privacy policy, including using standard contractual clauses approved by regulatory authorities.
Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.